Unopened, our products can last up to 2 years if stored in ideal conditions (cool, dry and dark room). Once opened, we recommend you use the product within 6 months.
Yes! All our ingredients are naturally found in nature and naturally derived.
Because everything we make is 100% natural, the power of the ingredients in the product diminishes with time. Although your product may still be in good condition past the use by date, we cannot guarantee its effectiveness.
Yes! Only the natural things here!
No! We would never test on animals. All our products are tested on humans only and are cruelty-free.
Yes. We package all of our products in recyclable and reusable bottles and jars.
Since our products are made with 100% natural oils and ingredients, keep all products at room temperature and away from direct sunlight. Ensure that all products are kept away from children as well!
Not at all! Our facial serums are designed to absorb into your skin quickly, delivering nutrients deep within the skin without leaving your skin looking oily or greasy. We recommend massaging 3-4 drops depending on your skin's needs preferably on damp skin to lock moisture in. We like to apply the drops by placing them in our palm and then using our clean fingers to press the oil onto our face and our neck.
Totally! If you have never tried a facial oil, you should definitely try our Neroli regenerative serum!
If you are pregnant or are breastfeeding, we highly recommend checking with your doctor or midwife for further guidance before using products that contain essential oils. Ingredients that we use in our products that might be considered unsafe for use during pregnancy and breastfeeding are essential oils. Although we consider the essential oil levels in our care products to be at a safe level, to be extra safe you may want to check our MAMA CARE collection which do not contain essential oils.
Our body butter and balm should be stored in a cool, dry place away from sunlight. In warmer areas, the product may melt but it won’t alter the quality of the product. Simply put it in the refrigerator for 10-15 minutes and voilà!
Welcome to the natural side! We recommend that you use our products in the following steps, morning and night:
1-2x per week we recommend that you use treatments (mask, scrub) for your additional skincare needs.
All of our products are handcrafted in Montreal, Canada.
Due to the nature of our products, we regretfully cannot accept returns nor issue refunds once they have left our premises. We recommend you review your order in detail during checkout to avoid any unwanted surprises upon reception. Please note that we are not responsible for any lost, stolen, missing or damaged packages during shipping. For ensured delivery, please select the shipping option and ensure your address information has been correctly provided during checkout.
Should you experience any issues with your order (such as incorrect order placed) please contact us within 24 hours at firstname.lastname@example.org and we will work to remediate the situation whenever possible. In doing so, please provide your order number and a picture of your order.
For international shipping, please contact us at email@example.com for more information.
Yes, we do ship to the United States. Once shipped, shipment to the US may take longer to arrive. For a faster delivery, we offer various shipping options, please select the one that best suits your need during checkout. As your order goes through US Customs, please note that we not are responsible for any delays nor customs charges that could occur.
As important safety measures continue, delays should be expected from Canada Post.
As our products are handmade in small batches, please allow for 3-5 business days for your order to be complete prior to shipping via Canada Post. Travel time to you will depend on your shipping address. Orders processed could take 5-7 business days to arrive. US delivery could take longer. For a faster delivery, we offer various shipping options, please select the one that best suits your need during checkout. As your order goes through US Customs, please note that we not are responsible for any delays nor customs charges that could occur. Once your order is shipped, you will receive a shipping confirmation email with a tracking #. You can read more about our shipping policies and estimated travel times here: Shipping Policy.
Are you in Montreal? Great, you can pick up your Jumiino products in person. Simply select the option "Pick up" during checkout and you will be notified once your order is ready. This service is free.
Per our policy, your order will be ready between 3-5 business days.
Head to 4177 Rue Jean-Talon Ouest, Montréal H4P 1W6, and bring your confirmation email when you come to collect your order during opening hours:
Mon-Fri: 8 h 30–20 h 00
Sat: 9 h-16 h 00
The Pick up option is available if you use other methods of payment (Visa, Mastercard, AMEX) or if you use Shop Pay as a supported accelerated checkout method.
The Pick up option is not available if:
- You choose one of the following in the first step of the checkout: Apple Pay, Google Pay, Amazon Pay, PayPal
- All the products in the cart are not eligible for pickup.
- All the products are not available in inventory at the pickup location
We use Canada Post as our partner.
Checkout & Cart
Discount codes are added and calculated at checkout. Please proceed to checkout from your cart to enter in your discount code.
Check to ensure that you meet the requirements of using your discount code. If you still have questions, send us a message at firstname.lastname@example.org
If your question wasn't answered, please contact us at: email@example.com or via our contact page. We will be happy to assist you.